Captain Eco Support Hub

We are Ready to help You With Anything You Need!


We have gathered the most asked question from our customers and listed them on the FAQ page. If you came up with a question about Captain Eco, you would probably find it on this page.


You can activate Captain Eco guarantee 15 days after you received your product. To find out more about guarantee conditions and activating your it, kindly visit Guarantee page.

Where Can I Find my Purchase Code?

The purchase code will be sent to your email after you made the purchase. You can use this code to track your order on Captain Eco website.

How Long Does the Cartridges Last?

The best time of use of the cartridges depends on your water quality, number of uses per day and number of family members. The exact number can’t be determind, but each cartridge will last between 1 to 4 months to the best use.

Can I Get A Refund?

We believe in all our products and stand by their quality and performance. However, things might not work in the same way for everyone. Therefore, if you come across an issue that cannot be resolved, or feel that our product isn’t working as expected, you can request a refund within 30 days after purchase. We will be happy to refund the entire amount.

How Can I Make Sure that Your Filter is Compatible With My Shower Head?

CaptainEco shower filter is compatible with all kinds of shower heads from all brands. The design of this product lets you use it on any standard pipeline all around the US, and there won’t be any problem using it.