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Captain Eco Help Center
Have a Question?
SIGN UP QUESTIONS
Are your products available through subscription?
Can I buy your products without signing up?
Do you offer a free trial of your products?
How do I contact you?
Is there a fee to join/create an account with you?
Is there a way I can try your products before I buy them?
What can I expect in my first shipment?
What do you mean by 120% Satisfaction Guarantee?
What is in a Starter Set?
When will you ship my first order?
Why should I enter my phone number?
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ORDER & SHIPPING & DELIVERY
Can I pay for a Now Box with a different credit/debit card?
Can I place an order whenever I want?
Can I send a Now Box to a different address?
Do I have to be home to receive my order?
Do you accept PayPal?
Do you offer expedited shipping?
Do you offer free shipping?
How can order something on your website?
How do I change or cancel my order?
How do I use my coupon/promo code?
How long will it take for my order to arrive?
There is a $1 charge on my bank statement - what's that about?
What forms of payment do you accept?
Where can I find my order history?
Where do you ship my order?
Will my shipments be forwarded if I move?
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Are your products organic?
Are your products safe for all skin types?
Are your products tested on animals?
Are your products vegan?
Help! My child or pet ate your product.
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Can I customize my restock frequency?
Do Now order affect my Next order?
How do I cancel my subscription plan online?
How do I modify my subscription plan online?
How does your Trial work?
What if I don't need an upcoming shipment?
What if I run out of something before my next Refill Box is already shipped to me?
When will I be billed?
Where are my membership settings?
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Help! I forgot my email address.
Help! I forgot the password for my account.
How can I reactivate my account?
How do I change the postal address on my account?
How do I update my payment information?
What does the items mean on my account?
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ACTIVATE THE GUARANTEE
How can I activate my guarantee?
What does your guarantee mean?
California Consumer Privacy Act
California Transparency Act
Referral Program Terms & Conditions
Terms & Conditions
What do you mean by Money Back Guarantee?
What is your Cancellation Policy?
What is your Refund Policy?
What is your Return Policy?
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