SIGN UP QUESTIONS 12

• Are your products available by subscription?
• Can I purchase products without a signing up?
• Can men use your products?
• Do you offer a free trial?
• How do I contact you?
• Is there a fee to join?
• Is there a way I can try your products before I buy them?
• What can I expect in my first shipment?
• What do you mean by 120% Satisfaction Guarantee?
• What is a Starter Set?
• When will you ship my first order?
• Why should I enter my phone number?
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ORDER & SHIPPING & DELIVERY 16

• Can I pay for a Now Box with a different card?
• Can I place an order whenever I want?
• Can I send a Now Box to a different address?
• Do I have to be home to receive my order?
• Do you accept PayPal?
• Do you offer expedited shipping?
• Do you offer free shipping?
• How can I make an order on your website?
• How do I change or cancel my order?
• How do I use my coupon/promo code?
• How long will it take my order to arrive?
• There is a $1 charge on my bank statement - what's that about?
• What forms of payment do you accept?
• Where can I find my order history?
• Where do you ship?
• Will my shipments be forwarded if I move?
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PRODUCTS 24

• Shower Filter 17
• Shower heads 2

• Are your products for all skin types?
• Are your products organic?
• Are your products tested on animals?
• Are your products vegan?
• Help! My child or pet ate your product.
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SUBSCRIPTIONS 11

• Can I customize my restock frequency?
• Do I have to sign up for a Body care plan subscription?
• Do Now orders affect my Next order?
• How do I cancel my Body care plan online?
• How do I modify my Body care plan online?
• How does your Trial work?
• Next Box vs. Now Box
• What if I don't need an upcoming shipment?
• What if I run out of something before my next Refill Box ships?
• When will I be billed?
• Where are my membership Settings?
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ACCOUNT 6

• Help! I forgot my email.
• Help! I forgot my password.
• How can I reactivate my account?
• How do I change my address?
• How do I update my payment information?
• What does the items mean on my account?
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ACTIVATE THE GUARANTEE 2

• How can I activate my guarantee?
• What does your guarantee mean?

POLICIES 10

• California Consumer Privacy Act
• California Transparency Act
• Privacy Policy
• Referral Program Terms & Conditions
• Terms & Conditions
• What do you mean by Money Back Guarantee?
• What is your cancellation policy?
• What is your refund policy?
• What is your return policy?
• What is your return policy?
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