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Captain Eco Support Hub

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Does it come with 2 extra cartridges?

There are 2 cartridges available in the box. One is pre-installed on the shower filter and the other one is the extra cartridge that can be replaced after a while.

What is in the shower cartridge?

The CaptainEco shower cartridge is made of KDF-55 filter (for reducing the amount of chlorine and heavy metals especially in hot water), Calcium Sulphite (for reducing the amount of chlorine, lead, mercury, cadmium and aluminum), Granulated Activated Carbon (for removing radioactive iodine 131, trihalomethanes (THMs), chemicals, impurities and Volatile Organic Chemicals (VOCs)), Biocera Ceramic Balls (for reducing heavy metals from the water), MAIFAN Ceramic Balls (for removing the peculiar smell of the water) and Activated polypropylene (PP) cotton filter (effective at removing turbidities, sediment, rusts and microorganisms from water).

How can I make sure that your filter is compatible with my shower head?

CaptainEco shower filter is compatible with all kinds of showerheads from all brands. The design of this product lets you use it on any standard pipeline all around the US, and there won’t be any problem using it.

Is there any guarantee this product works? I have tried different brands and don’t want to disappoint again.

We guarantee the quality of our product 100%. To prove this, we have provided a 30-days full refund guarantee policy and also, if you face any problem about our product, we have provided a lifetime online support you can reach so our technician help you fix the problem. All you need is to activate your guarantee with your purchase code after you received the product.

Is this the kind of filter that softener water?

Yes, it is, these shower filters are doing a great job on softening your hard water and protecting your hair and skin from dryness and feeling itchy.

Can I install this shower filter in the kitchen as well?

You can, but we don’t advise to install shower filter anywhere else but in showersThese shower filters specially designed for installing in shower.

Can I order Cartridges separately? How long would they be available?

Yes, you can order Cartridges separately and whenever you needed. These cartridges would be available for the next 1 to 4 months depending on your water quality and number of users and there would be no worries.

Is there any guarantee this product works? I have tried different brands and don’t want to disappoint again.

We guarantee the quality of our product 100%. To prove this, we have provided a 30-days full refund guarantee policy and also, if you face any problem about our product, we have provided a lifetime online support you can reach so our technician help you fix the problem. All you need is to activate your guarantee with your purchase code after you received the product.

How long does shower filter last before needing to be replaced?

It depends on how much you use filters during the time and also the quality of the water you use. In a normal situation, we recommend to change the filter every 10,000 gallons of water, but it effective time of use, depending on your tap water quality, the number of uses per day, duration of each shower and the volume of water passing through the filter. This time can vary between 2 to 6 months.

Why my shower filter clogged?

It’s probably because of the significant elements available in your tap water which has led to clogging the net in the outlet of the filter or the sediments of your tap water. Please remove your cartridge and smoothly shake it for a bit so the net can be cleared. Also, you can put the cartridge from the ending underwater for a bit so the clogging can be removed.

There are tones of shower filters in the Market, what are the difference?

We can say that they are all using the same method for softening the water, and more stages can not impact on softening the water as claimed. As we put our customers on our top priority list, we provide our shower with an extra cartridge so you can experience the high-quality water for a longer time.

Does this shower filter impact on water pressure?

If you have a regular water flow at home, this filter won’t affect your water pressure at all. This filter helps you soften the water and does not affect increasing/decreasing the water flow.

Does this sIs this the kind of filter that protects hair? Like coloring and build up on hair?hower filter impact on water pressure?

Yes, it is, what makes hair colors fade away and damages hairs are minerals in the water, Captaineco shower filters remove all these minerals in tap water and hard water and protects your hair and skin.

How hard it is to install a shower filter? Do I need to hire an expert?

Not at all, it’s so easy to install Captaineco shower filter. Just screw off your shower head, Screw-in shower filter and then screw back in your shower head and you are ready to go.

What does “multi-stage” mean?

Hard water and tap water consist of minerals such as chlorine, bacteria, iron, rust, copper, and lead. Every stage of the shower filter removes parts of these minerals.

Is it safe for babies and pets?

Yes, in fact, it’s dangerous for babies to shower in waters that have chlorine and bacteria in it. CaptainEco shower filters designed to remove these minerals in water and preparing healthy water for everyone.

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